台灣的聖休亞瑞英雄，大家好，

我是《暗黑破壞神III》的製作總監John Hight。我想對各位最近遭遇到的網路延遲問題做出說明，並且告訴大家我們為了解決這個問題所做的一些事。

感謝大家提供詳盡的問題回報，我們的工程師才得以發現最近的延遲問題和遊戲本身(或伺服器)沒有關連。接著我們把注意力轉到可能的網路問題上，並開始和本地的ISP公司合作找出解決之道。

我們很高興能向大家報告，透過他們的協助，我們相信這個延遲的問題已經在4月15日時獲得解決。

這個問題是個複雜的挑戰，亞洲辦公室和Blizzard總部多個不同團隊的成員都花了許多心力與時間，但解決這個問題的真正動力，是來自像您一樣的玩家一直以來的支持。我們想謝謝大家對我們的支持與配合。這是Blizzard社群力量的出色範例。

我們很感謝各位持續的支持與熱情。有你們這樣傑出的玩家，聖休亞瑞的敵人必敗無疑。

John Hight敬上

原文：

Hello Taiwanese Heroes of Sanctuary,

I’m John Hight, the Production Director for Diablo III. I would like to address the recent latency issues some of you have experienced, and to inform you of what we’ve done to resolve this situation.

Thanks to your detailed feedback, our engineers discovered that the recent latency issues were not tied to the game [or to our servers]. We turned our attention to potential network issues, and began working with local ISP companies to find a solution.

We’re happy to report that, with their help, we believe this latency issue has been resolved as of April 15. 

This was a complex and challenging problem that involved many hours of work from staff in our Asia offices and multiple teams here at Blizzard HQ, but the true force behind this solution was the continued support from players like you. We want to thank you for standing by us and working with us. This is a shining example of the power of the Blizzard community.

We appreciate your continued support and enthusiasm. Against players like you, the enemies of Sanctuary don’t stand a chance.

Sincerely,

John Hight